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Jennifer Buck

Jennifer Curtet

Authority in the areas of leadership, building functional relationships, communication, customer service, motivation, and change management

Topic Categories:

Fee Range: 0-4999, 10000-19999
  • Speaker
  • TV Host
  • Emcee
  • Author
  • Trainer/Coach

The Speaker

Powerhouse… Star… World Class… all words used to describe Jennifer Curtet. If you’re looking for high-energy, a quick wit and cutting edge information, you’ve found your Speaker. Her strength and conviction on the platform have earned her standing ovations and rave reviews from around the world. Jennifer’s spunk and energy have consistently made her a crowd favorite at countless conferences and events that draw tens of thousands of people. She is an authority in the areas of leadership, building functional relationships, communication, customer service, motivation, and change management. Jennifer’s passion and persistence have inspired the hearts and minds of millions around the world to rise up and live their best lives.

The Host

Jennifer has spent the last decade as a television and radio host in Los Angeles. Whether it’s interviewing celebrities on the red carper or hosting a panel of executives in front of a live audience, Jennifer has the ability to create trust and comfort with her guests, while guiding them seamlessly though her interviews. Understanding that most people never get the opportunity to work in Hollywood, Jennifer capitalizes on that unique skill and teaches the tricks of the trade in her keynotes, panel discussions, and workshops.

The Author

Jennifer Curtet has had the pleasure of being published four times, in the last decade. Each of the four books has been written with her distinct high-energy and humorous voice, throughout. If you’ve ever seen her speaking in person, you can easily catch the quick-wit and passion on each page. From blogs, to articles, to books, Jennifer takes every chance she gets to pass on her upbeat and positive message.


The Leader

Today, Jennifer coaches and trains business executives on issues such as superior leadership and management skills, exceptional customer service, understanding the dynamics of implementing change, effective communication skills, and cultivating winning attitudes. As a devoted mentor, Jennifer has dedicated her life to developing excellence in others, around the world. She has been a volunteer speaker for the Make-A-Wish Foundation, works with refugees at Refugee Focus, and has done pro bono work for The Florence Crittenton Foundation to help young girls in crisis. Regardless of the industry and purpose, Jennifer is committed to making a difference wherever she can.

Flex Your CX: Understanding the Power of the Customer Experience

Welcome to The Age Of The Customer. If you’re not obsessed with transforming the Customer Experience (CX), you may be putting your organization’s growth at risk. CX is about more than understanding process flow, scheduling, product, and profitability. It’s about truly understanding who your customer is and knowing what makes them tick. Are you paying attention to your customer’s needs AND wants? Are you aware of the customer’s Pain Points? Are you using Behavioral Psychology to speak the customer’s language and understand their journey? In this upbeat and fast-paced keynote, you will learn how to flex your CX muscle to ensure that your business is relevant, progressive and sustainable in The Age Of The Customer.

As a result of the keynote presentation you will be able to:

  • Understand the Power of CX
  • Identify your customer’s expectations
  • Pin-point your Pain Points in the CX
  • Recognize the sure-fire ways to ruin your CX
  • See the value of utilizing Behavioral Psychology in the CX
  • Identify a strategy for maximize your CX

Customers want ease, quickness, and efficiency in the CX… and, then, they want to move on with their day. Provide them with a better way to get what they want, in a short amount of time, with as little pain, as possible. Simple changes will, in turn, create more success, sustainability, and financial stability for your organization. By digging in and improving the process, you can begin delivering better solutions to the most important players in your business—the customer.

The Humanification Of Change: The Other Side of Creative Disruption

In this powerful and impactful keynote, Jennifer will remind you that putting your focus on the human element during change is imperative, if you want your efforts during change to have buy-in AND staying power.

Mastering The Rules Of Engagement

Success in business requires a healthy amount of change and evolution, but the only way to do this successfully is to have an engaged and stimulated workforce. The key to getting employees engaged requires leadership to understand their motivators; it comes down to the leader’s genuine interest in their working partners. Do you know what kick starts your employees? Do you know WHY they work? Do you know what their endgame looks like? Do you know what they value most? If you don’t know these things, it’s time to work on the rules of engagement. In this energetic keynote, Jennifer will give you the strategies and tricks to re-engage your team… here’s your first tip: It starts with your own engagement, leader!

As a result of the keynote presentation you will be able to:

  • Understand the necessity for higher levels of engagement
  • Recognize some of your own gaps in engagement
  • Utilizing Basic Psychological Needs to tap into personal motivators
  • Implement The Rules of Engagement to maximize your human resource

As leaders, when we get engaged in the discovery process of uncovering our employee’s psychological needs and values, and then make motivation and engagement a cornerstone in our leadership process, everyone wins.

Keep Your Cool! Strategic Conflict Resolution for Managers and Leaders

Everyone dreads conflict, right?  Sadly, this statement is NOT completely true.  There are those darling few who thrive, on it… bless their hearts.  But, for the rest of us, conflict stings and most of us would rather not be faced, with it. As managers, we understand that conflict management is a big part of our jobs, and if we don’t deal with it effectively, it could have a lasting negative impact on how our team performs and how well we do in our role.

In this funny, yet eye-opening keynote, participants will see that conflict occurs when needs are not being met or when one side appears to be obstructing the other’s success. Being prepared, understanding the perspectives of the partners involved, and knowing your own triggers will go a long way toward helping you resolve conflict.

As a result of this keynote presentation participants will be able to:

  •  Enter into conflicting situations knowing what they want before they go in, which makes negotiation and compromise easier.
  •  See the power of extending good will from the beginning, even if they’re not feeling particularly charitable.
  •  Recognize the power of talking less, listening more, and keeping their voice and gestures calm and collected.
  •  Acknowledge that an argument has two sides and compromise is probably inevitable.
  •  Through practicing emotional intelligence, they will have the ability to see things from their opponent’s point of view and understand that empathy goes a long way toward de-escalating tension.
  •  Communicate without accusing or attacking their opponent in order to keep communication channels open.

As managers, we need to be willing to try new methods to achieve better results.  As the old saying goes, “If you always do what you have always done, you will always get what you have always got”. Encourage yourself to start seeing conflict from a different perspective; it should be embraced and dealt with, not just to resolve a problem, but to also learn about our own management abilities, as we lead others through adverse circumstances.

Additional Topics

Leadership and Supervisory Skills

Beyond Basic Supervision

Emotional Intelligence

Management and Leadership Skills for First Time Supervisors

Keys to Effectively Supervising People

Leadership and Management Skills

Management and Supervisory Skills

Leading Across Cultures and Generations

Managing Organization Politics-How to Survive and Thrive

Motivation and Goal Setting

Building Engagement

Team Building

Communication for Success

Coaching Skills

Strategic Thinking Skills

Change Management

Succession Planning

Time Management and Organization Skills for Busy Professionals

Valuing Diversity

Establishing Trust in a Leadership Role

How to Lead an Effective Meeting

Managing Difficult People and Situations

Women in Leadership

Exceptional Presentation Skills

Executive Presentation Skills

Presentation Skills: How to be a Creative Trainer

High Performance Sales

Creating a Positive Culture

 

Service

Beyond Legendary Service

Customer Service Excellence

Customer Service That WOWS!

How to Strengthen Interdepartmental Relations: Internal Customer Service with Impact

Handling difficult & Demanding Customers: A Communications Course Guest Services for Gaming (level 1)

First Class Service for Gaming (level 2)

Asian Culture in Casino Guest Services

Managing The Guest Service Environment

Delivering Exceptional Customer Service in the Public Sector

Knock Your Socks off Service

Professional Phone Service Skills

Real World Customer Service Skills

Sales Excellence

Knowing Your Millennial Customer

Please contact us to see testimonials.
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