Simon T. Bailey
A Breakthrough Strategist Who Helps You Release Your Brilliance
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Simon T. Bailey is the leader of the brilliance movement and one of America’s top ten most booked corporate and association speakers according to The Speakers Experts.
Success magazine calls Simon T. Bailey one of the Top 25 people that will help you reach your business and life goals. He joins a list that includes Oprah Winfrey & Dr. Brene Brown. His viral video posted by Goalcast to Facebook has over 87 million views.
Washington Speakers Bureau recently selected him as one of the top 12 Business Speakers and Big Speak Speakers Bureau selected as one of the Top Sales Kick-Off Speakers for 2020.
Today, Simon is a Breakthrough Strategist who goes beyond feel-good content and provides real-life deliverables that impact lives. His wisdom and expertise enabled an Orlando-based healthcare system to be acquired and a division of a hospitality company to be ranked No.1 for customer service by Expedia.com.
He has worked with 1800 organizations in 49 countries. A few of his clients include Google, Microsoft, MasterCard, Hilton Hotels, American Nurses Association, and the NSA (National Security Association).
Simon has more than 30 years’ experience in the hospitality industry including serving as sales director for Disney Institute based at Walt Disney World Resort.
He is the author of ten books including the HarperCollins-published book, Release Your Brilliance, Releasing Leadership Brilliance published by Corwin Press (a division of Sage Publishing), and Shift Your Brilliance, published by SoundWisdom. His three online courses on LinkedIn Learning (Lynda.com) have been viewed by people in 100 countries.
Simon currently serves as a board member of the U.S. Dream Academy, a twenty-year old organization whose mission is to increase high school graduation rates for children whose parent(s) are incarcerated. He also serves on the board for the Orlando Health Foundation Board, a $4 Billion100-year-old non-profit hospital with 20,000 employees based in Orlando, Florida.
Simon is a Summa Cum Laude master’s degree graduate of Faith Christian University and was inducted as an honorary member of the University of Central Florida Golden Key Honor Society. He has also served on the advisory council for Management and Executive Education for the Crummer Graduate School of Business at Rollins College, one of the top 25 best private graduate business schools in the U.S.
Recently he was awarded an Honorary Doctorate of Philosophy in Humanities from Kayiwa International University/United Graduate College and Seminary International in Kampala, Uganda for his global impact. Furthermore, he has received the World Civility Award from iChange Nations and is acknowledged as a World Civility Ambassador.
Transformational leaders are divergent thinkers who refuse to settle for a status quo culture. They are relentless in creating an environment where everyone belongs and brings their best selves to work.
This is a conscious inclusive mindset that fosters growth, high performance, and trust. Culture is more than the mission and vision of the organization. Culture happens when no one is looking. As business changes at the speed of light, an organization’s culture will stand the test of time if it’s built on the right foundation.
Leading with Spark is understanding that the purpose of leadership is to invite men and women on a journey to discover the leader within themselves while they’re following you. A leader can only take people to a place that he or she has already experienced.
Leading with Spark is understanding that innovation only happens when everyone has a seat at the table and their voice can be heard.
Leading with Spark is releasing the need to always be right and shifting to creating a culture that evolves from “me to we”.
Forward thinking leaders are forward looking leaders who understand the difference between effectiveness and busyness. Culture is the game changer that attracts talent, engages customers, and establishes a brand in the next decade.
Key Takeaways for Leading with Spark:
• What is culture and how to establish one where everyone believes that they belong
• How to create a deeper connection with talent so that they become the ambassadors for the brand
• Spark a relationship with customers by understanding culture + connection + customers = revenue
Customer Service is department.
Customer Love is mindset.
Do customers love your brand? Do your employees love your brand?
If so, then you have the secret sauce to becoming unforgettable to those you serve. In a world of information and interaction overload, SPARK ignites an emotional experience that causes customers to Velcro themselves to you and recommend your brand to their sphere of influence.
Where there is no SPARK, there is no joy. Where there is no joy, there is no hope; and where there is no hope, there is no passion. Without passion, a job is just a job. A business is simply something to do instead of something that makes a difference in the world. However, when a business finds it spark it transfers psychological ownership to all employees to emotionally connect instead of being mechanical in creating memorable moment.
This learning experience will equip you with simple ways to operationalize SPARK within your organization.
Key Takeaways from Be the Spark – Five Platinum Service Principles
• See them as Guests
• Personalize the Experience
• Anticipate and Uncover Needs
• Respond with Immediate and Appropriate Service
• Keep them Loyal Through Acts of Kindness
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