Simon T. Bailey

A Breakthrough Strategist Who Helps You Release Your Brilliance

Topic Categories:

Branding, Business, Change, Customer Service, Education, Innovation, Leadership, Motivational, TED, Virtual Presentations

Fee Range: Array

Simon T. Bailey is the leader of the brilliance movement and one of America’s top ten most booked corporate and association speakers according to The Speakers Experts.

*Fee ranges are presented as a guideline only. Speaker fees are subject to change without notice. For an exact quote, please contact your Speaker Exchange Agency representative.

About

His framework is based on his 30 years’ of experience in the hospitality industry, including serving as sales director for Disney Institute, based at Walt Disney World Resort in Orlando, FL. He is a prolific author and Hall of Fame Keynote Speaker that has worked with Signet Jewelers, SalesForce, T-Mobile, Stanford Healthcare, General Mills and Hilton Hotels just to name a few.

An experience with Simon goes beyond feel-good content. He delivers practical strategies and impacts real lives. He connects with any audience on many levels with a relevant message that resonates beyond the stage.

Simon’s viral video posted by Goalcast to Facebook has 90 million views and LinkedIn Learning features three of his online courses that reach professionals in 100+ countries. Recently, Simon became a certified Caritas Coach, leading with heart-centered intelligence. His approach is grounded in Caring Science that focuses on preserving human dignity, wholeness as the highest gift to self, systems, and society.

His wisdom and expertise enabled an Orlando-based healthcare system to be acquired and a division of a hospitality company to be ranked No. 1 for customer service by Expedia.com. Simon serves on two unique boards; U.S. Dream Academy and Orlando Health Foundation where he is a five year board member that has 20,000 employees and over $1 Billion in revenue. Recently, Cleary University, a 138 year old institution in Holland, Michigan, rewarded him with a Doctorate of Science in Business Administration for his global impact. hello@simontbailey.com | www.simontbailey.co

Topics

Leading with SPARK: Create a Culture Where Everyone Matters

Transformational leaders are divergent thinkers who refuse to settle for a status quo culture. They are relentless in creating an environment where everyone belongs and brings their best selves to work.

This is a conscious inclusive mindset that fosters growth, high performance, and trust. Culture is more than the mission and vision of the organization. Culture happens when no one is looking. As business changes at the speed of light, an organization’s culture will stand the test of time if it’s built on the right foundation.

Leading with Spark is understanding that the purpose of leadership is to invite men and women on a journey to discover the leader within themselves while they’re following you. A leader can only take people to a place that he or she has already experienced.

Leading with Spark is understanding that innovation only happens when everyone has a seat at the table and their voice can be heard.

Leading with Spark is releasing the need to always be right and shifting to creating a culture that evolves from “me to we”.

Forward thinking leaders are forward looking leaders who understand the difference between effectiveness and busyness. Culture is the game changer that attracts talent, engages customers, and establishes a brand in the next decade.

Key Takeaways for Leading with Spark:

• What is culture and how to establish one where everyone believes that they belong

• How to create a deeper connection with talent so that they become the ambassadors for the brand

• Spark a relationship with customers by understanding culture + connection + customers = revenue

Be the Spark: Five Platinum Service Principles for Creating Customers for Life

Customer Service is department.

Customer Love is mindset.

Do customers love your brand? Do your employees love your brand?

If so, then you have the secret sauce to becoming unforgettable to those you serve. In a world of information and interaction overload, SPARK ignites an emotional experience that causes customers to Velcro themselves to you and recommend your brand to their sphere of influence.

Where there is no SPARK, there is no joy. Where there is no joy, there is no hope; and where there is no hope, there is no passion. Without passion, a job is just a job. A business is simply something to do instead of something that makes a difference in the world. However, when a business finds it spark it transfers psychological ownership to all employees to emotionally connect instead of being mechanical in creating memorable moment.

This learning experience will equip you with simple ways to operationalize SPARK within your organization.

Key Takeaways from Be the Spark – Five Platinum Service Principles

• See them as Guests

• Personalize the Experience

• Anticipate and Uncover Needs

• Respond with Immediate and Appropriate Service

• Keep them Loyal Through Acts of Kindness

Having Hard Conversations is Good for Business: How to respond to the BLM Movement authentically and appropriately.

From Simon: The murder of George Floyd on May 25th has highlighted on a global scale what Black, Indigenous, and People of Color have experienced since the birth of our country.

The trauma and tragedy we are suffering as a nation are palpable,and it is impossible to isolate everything you feel, think, and experience personally from how you show up professionally.

One of the opportunities I’m seeing in the power of this new civil rights movement is the breadth and depth of conversations that are being initiated. Across industries, individuals and organizations are asking what they can do and how they can help.

VIRTUAL LEARNING EXPERIENCES

1. Having Hard Conversations is Good Business

Key-takeaways: