Dan Gingiss

In this session, customer experience speaker and former Fortune 500 executive Dan Gingiss will inspire the audience to make customer experience your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.

We’ve been taught for decades that the way to win in business is simple: lower your price, add new features, or outspend the competition on marketing. But what we’ve been taught is wrong.

In today’s marketplace, price wars are a race to the bottom, and product innovation gets copied almost instantly. The truth is, nearly every company is now selling a commodity – whether they admit it or not.

So why do some brands still rise above the noise while others fade into irrelevance?

Because customers don’t talk about transactions. They talk about experiences.

This keynote reveals why the last true differentiator left in business is the one your competitors can’t copy: how you make people feel. And it will leave you WISE to the power of customer experience.

You’ll hear about the state that ranked 50th as a vacation destination and how they turned it around by being Witty. The entertainment powerhouse that used an Immersive experience to create generations of lifelong fans. A restaurant that made its food utterly Shareable without changing the recipe. And why a sparkler is always more Extraordinary than a candle.

It’s not about spending more, adding complexity, or launching massive technology projects. It’s about intentionally designing experiences that are remarkable – worthy of talking about. The result? Your customers become your most powerful marketers. So get ready to see your business through a new lens: the WISE framework for turning every interaction into an opportunity to stand out, inspire conversations, and earn loyalty that money can’t buy.

Are you ready to compete where it actually matters?

In this fast-paced, fun and engaging keynote audiences will:

• Learn the types of experiences people share most often and why.
• Apply an easy, 5-step framework for creating remarkable, shareable experiences.
• Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.

This session will explore how companies are using century-old measurement systems to evaluate their employees, and why they miss out on identifying hidden leaders in the organization.

We set our quarterly goals, track everything in spreadsheets, and fill out our performance reviews at year-end. But the system we’re using was designed for a different era – one that rewarded visibility, compliance, and individual output. Not the collaboration, innovation, and leadership that actually drive performance today.

The result? The hidden leaders in your organization – the people who make everyone around them better – go unrecognized. Meanwhile, the loudest voices keep rising.

So what if you could actually identify and measure the people who multiply others? That’s Collective Lift. It’s about the compounding power of elevating others – and it works at every level, with or without a title.

In this keynote, Dan Gingiss takes audiences inside the real cost of measuring the wrong things – and shows them a better way. You’ll discover how the Chicago Cubs used Collective Lift principles to end a 108-year championship drought. You’ll meet a theme park employee who built the top-performing department in a 17-park chain without a leadership title. And you’ll learn about the two different kinds of leaders who show up when you hit a brick wall at work.

Then Dan introduces three measurement tools that anyone can use to identify hidden leaders and start getting more out of your teams – and a better customer experience to boot. Because your legacy won’t be your title or what you achieved alone. It will be who achieved more because of you. Become a Collective Lifter today!

Dan’s Audiences will…

* Understand why traditional performance systems miss the people who matter most.

* Discover the three measurement tools that identify true leaders at every level of an organization.

* Leave with a concrete action they can take the next morning to start practicing Collective Lift, regardless of their title.

This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

In this fast-paced, fun and engaging keynote audiences will:

• Learn how different teams such as marketing, finance, and legal shape the customer experience.
• Discover real-life examples of the impact of non-customer facing teams on the end customer.
• Realize how a company-wide commitment to CX improves customer loyalty.