Robert Spector
Become The Nordstrom Of Your Industry
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- World’s foremost expert on Nordstrom
- International speaker (27 countries)
- Best-selling author
- Author of the first book about Amazon, entitled “Amazon.com: Get Big Fast”
- One of “100 Best Keynote Speakers” by DataBird Research Journa
- One of “World’s Top 30 Customer Service Professionals” by Global Gurus Research.
*Fee ranges are presented as a guideline only. Speaker fees are subject to change without notice. For an exact quote, please contact your Speaker Exchange Agency representative.
Robert Spector is one of America’s leading experts on customer experience and employee experience.
He is the author of the business book classic THE NORDSTROM WAY: The Inside Story of America’s Number One Customer Service Company. BusinessWeek says, “For anyone looking to understand customer service at its best, this book bubbles with insights.”
The all-new Third Edition is THE NORDSTROM WAY to Customer Experience Excellence: Creating a Values-Driven Service Culture, which Forbes magazine selected as “Top Business Book of 2017”.
Robert gives entertaining keynotes to a vast array of companies, organizations, trade associations, conventions, corporate retreats, governmental agencies, non-profits, and special meetings in 27 countries.
He is included in the “100 Best Keynote Speakers” by DataBird Research Journal, as well as “World’s Top 30 Customer Service Professionals” by Global Gurus Research.
His other books include AMAZON.COM: Get Big Fast—the definitive story of the company, which has been translated into 18 languages, and THE MOM & POP STORE: True Stories From the Heart of America, a memoir of practical customer service lessons learned working in his immigrant family’s butcher shop.
Robert contributes articles to many publications, including The New York Times and The Wall Street Journal. He is a guest on national and local television, radio and podcasts, and is quoted in publications throughout the world.
He is currently working on a new book, THE SEATTLE EFFECT, which explains the customer-focused strategies of Seattle-based icons Nordstrom, Amazon, Starbucks, Costco, Boeing, Microsoft, REI, and Pearl Jam.
Robert Spector shows companies and organizations how to become “The Nordstrom” of their industry. What makes Nordstrom Nordstrom? What are the values and principles that comprise the culture of this most customer-centric company? For more than a century, Nordstrom has succeeded because the company believes that the employee experience determines the customer experience.
How did Jeff Bezos’s company become the powerhouse that it is? Robert Spector, who wrote the first book about the juggernaut—“Amazon.com: Get Big Fast”—explains how they did it, and offers valuable take-aways for friends and foes alike.
Seattle is home to some of the world’s most customer-focused companies: Amazon, Starbucks, Nordstrom, Costco, and REI, as well as the most customer-focused rock & roll band—Pearl Jam. What’s in the water in the great Northwest? Robert Spector has interviewed the leaders of these organizations and offers valuable lessons for anyone who has a customer
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