Laurie Brown
Helping her audience improve their communication, presentation skills and customer and employee engagement
Topic Categories:
Fee Range: Contact Speaker Exchange Agency
- Trainer
- Coach
- Facilitator
- Speaker
*Fee ranges are presented as a guideline only. Speaker fees are subject to change without notice. For an exact quote, please contact your Speaker Exchange Agency representative.
Laurie Brown has over two decades of experience as a trainer, coach, facilitator, and speaker, helping her audience improve their communication, presentation skills and customer and employee engagement. In that time she has earned a reputation as a highly engaging, fun and effective professional, whose work gets results for her clients.
A key asset that Laurie brings to her work is her range and depth of experience. She has an international clientele, having worked in the Middle East, Asia, Australia, Europe, England, Latin America and throughout the United States. Laurie has worked with culturally diverse audiences at all corporate levels, and her clients have included Fortune 500 companies, dealerships, and small family-owned businesses.
She counts Lockheed Martin, SAIC, IBM, Great American Insurance, KPMG, Beam International, Accenture, GM, Sun Chemical, Denso, Deloitte, Chrysler, Acura, Ford, Plex, Mercy Health Systems, and BMW among her clients.
Laurie is passionate about providing engaging facilitation, training and coaching that makes a difference. She is the author of The Greet Your Customer Manual, The Teleprompter Manual and Brand-Aid.
“The single biggest problem in communication is the illusion that it has taken place.”
This quote from George Bernard Shaw still describes the fundamental problem with the current
state of day to day communication. Your work with colleagues, managers, vendors, customers and
suppliers requires you to able to communicate effectively, yet communication has never been more
difficult. We have to contend with all of the various generational differences in communication styles
among many other roadblocks.
In this highly interactive and fun session, Laurie Brown will provide tools and techniques to help you
build rapport, trust, and dynamic listening skills to become an effective communicator.
We’ll cover:
• How first impressions are formed and why this is so important
• The elements that help you build rapport and trust
• Listening to understand with empathy
• How to paraphrase so that people feel heard
• Using questioning skills to get to the heart of the matter
This session will help you with all your professional and personal relationships.
In this highly interactive session we will look into four common communication styles (or preferences) and why some people are more challenging to communicate with than others.
We’ll cover:
• Determining your communication style preference
• The traits of your communication style
• The best practices for communicating
• What you should absolutely avoid doing at all costs
• Why some people are more difficult than others
• How to have empathy in even the most difficult situations
This session will help you with all your professional and personal relationships.
Instead of thinking of mistakes as the end of your relationship with your valued customers, think of them as opportunities and learn how to turn them to your advantage. Studies have shown that a quick and effective resolution to a customer’s problem will create a more loyal customer than if the entire experience went smoothly.
We’ll cover:
• Learning the two levels of problems and how to use this to improive customer service
• Six simple steps to resolve issues
• How to create an experience that your customer will share
Don’t pass up this opportunity to learn how to effectively resolve your customer’s issues.
These proven techniques will turn them into loyal customers who will tell their friends about how
great you are.
This session will help you provide exceptional customer service.
In the business world, you need to deliver your message effectively by creating a dynamic, high-impact business presentation. Learn techniques to connect with your audience and keep them engaged with you and your message.
Do you use PowerPoint as a crutch? Do you give the same speech no matter who is in your audience? Do you want to take your presentations to the next level? This session will address these issues and help you to get that next level.
We’ll cover:
• The simple formula for an effective speech
• How to be perceived as credible
• Techniques to connect with your audience
• How to relax and let the best of you be seen and heard
This session will help you be a confident and effective presenter.
Want to bring Laurie Brown to your next event? Please tell us a little about your event, and we will get back to you shortly!