Bruce Wilkinson

Why are some businesses, organizations and associations more successful than their competitors?  For the most part, it’s world class, superior customer service, delivered by trained team members’ who feel engaged and valued themselves.  You see, most satisfied customers will stay with you, but a valued customer or client will stay with you, brag about your products and services, and persuade others to join them as well. That’s the result of superior service, delivered by valued team.

This will be a motivational, humorous and content filled presentation that will demonstrate some unique ways to create a customized, superior customer service culture that creates successful outcomes in  challenging and competitive economic times.

We have all heard that good can come from change, yet not all change is good.  But like it or not, change is constant in life and it will create both choices and opportunities for the future.  These “life changing opportunities” are similar to forks in the road.  Some roads will lead to personal and professional growth, success, financial independence, positive attitudes  and an appreciative family/team members, while other roads may lead to lost income, poor family/work relationships, reputations and dissatisfied negative attitudes and  loss of friends, jobs, etc. This will be an  informative presentation that will demonstrate some unique ways for attendees to select the right road, for the right reasons for both personal and job/career success.

Finding balance in 21^st Century life can be pretty challenging when you are trying to make ends meet.  Long hours, customer/client expectations, economic issues, increased competition, tighter budgets and family concerns can take their toll on today’s working professionals. This will be a fun, enthusiastic and content-filled presentation for  busy people who want to laugh, reduce stress, reconsider family dynamics, improve their attitude, workplace survival skills and bring balance and enjoyment back into their life, family and work.

You will learn:

• Tips to achieve a less-stressed, balanced, enjoyable life.
• How to find the humor in things you see every day at work and play.
• Light-hearted communication skills for multi-generational, diverse families and workforces.
• How to bring more fun and a positive attitude back into your life, job or organization.

Public and private sector H.R. Professionals are busier than ever and they carry more organizational, regulatory compliance and culture responsibilities than their predecessors.  They are the ultimate talent management/people department. But it also places them in the unusual position of being a Sandwiched Professional.  They are routinely in the middle, having to motivate, educate, influence and sell senior leadership to create, require and support the type of culture and line management authority/accountability, needed to implement the mission, vision, values, policies, procedures, processes and practices that are necessary to achieve organizational goals and outcomes; while inspiring and training managers, supervisors and their talent, to actually perform their duties in a respectful, compliant, inclusive, productive manner on a daily basis.

Workplace Application:

How H.R./Talent Management Professionals can understand and capitalize on their role as a Sandwiched Professional in order to sell and influence senior leadership to create the type of culture that specifies line management authority/accountability, in the development of a diverse, inclusive, respectful, compliant and high performance team.

Learning Objectives:

• How to motivate, educate, influence and sell senior leaders, to create and support the development of appropriate organizational vision and culture that clearly defines line management authority and accountability.

• How the importance of being positioned by senior leadership as a respected operational partner and a culture/compliance/vision implementer, is imperative for line management’s perception of H.R.’s organizational authority.

• How to inspire, persuade, train and sell division, department heads, managers, supervisors and other leaders to implement required organizational culture, effective H.R./Talent Management: policies, procedures, processes and practices, down to and through the first line management level.