Andy Masters

Andy’s flagship keynote program is based on his award-winning book “Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships“. He takes attendees on a journey through the highs-and-lows world of relationship-building, utilizing the clever irony between business and our personal lives. Andy proves that we must create a transformation from doing a job to creating a bond. We must embrace the “personal touch” in this age of technology and standardization. Today’s customers want to hire EXPERTS they can TRUST, who can truly HELP them. However, customers also hire people they LIKE.

Andy also shares examples from Fortune 500 companies to entrepreneurs on how to make amazing connections, drive repeats & referrals, and implement memorable strategies to overcome that one dangerously dissatisfied customer. Andy’s creative approaches to proven principles impact sales and improve customer loyalty immediately, while also leaving a mark on our personal lives. Enjoy this entertaining, inspirational, and impactful program!

While dramatic advances in AI tools and software have created incredible opportunities for almost every organization, it has also caused great fear and insecurity within employees at almost every organization. Insecure employees are less productive, more disengaged, and more likely to leave. Therefore, it is imperative that organizations squelch the fears and insecurities of employees—and ignite excitement about future opportunities—through changes THEY can help create.

Certainly, we must upskill employees on how to use AI tools and software right away, if you haven’t already. But, once trained, encourage your employees to help find solutions to make their own job more productive & easier…and even provide incentives for saving your company money for implementing new ideas & efficiencies. Further, employees should be part of the team that evaluates new AI software for their department, and their own jobs. Innovation comes from within—so let’s develop and empower our teams to help create that change for you.

Creating this culture of transparency, upskilling, and empowerment can absolutely enhance employee loyalty, engagement, productivity–and most definitely innovation. Lastly, this program also covers critical mistakes to avoid, ethical implications to consider, and a list of best resources for all attendees, as well. Join Workforce expert and Author/Speaker Andy Masters in helping you make the right decisions for your organization, and stay a step ahead in the race.

Andy’s most critical customer experience program ever illustrates why creating a culture of world-class customer experience more important NOW than any time in history, therefore we must now re-evaluate every touchpoint in the customer experience process.

• Interactive brainstorms on improving services through new innovations
• Anticipate challenges and complaints; then plan and prepare accordingly
• Embrace an empathy for those served at all times
• Be a light of positivity and solutions, during stressful and turbulent times.
• Manage customer expectations to improve quality, and decrease internal stress
• Increase customer confidence through communication, signage, and social media

Powerful service principles are based on Andy’s award-winning book “Kiss Your Customer“, as he proves that we must “create a transformation from doing a job to creating a bond”. Andy also shares examples from around the globe on how to create customer loyalty, avoid dissatisfaction, and improve reputation–including on social media. Our best customers are also our most effective–and least expensive marketing. Therefore, there will be no better opportunity than the NEW customer who will be visiting us tomorrow. Enjoy this timely, interactive, and impactful program which provides critical solutions to serve in today’s “high-expectation” world.

As the world attempts to emerge from the COVID-19 crisis, organizations must now overcome recruiting challenges, staffing shortages, WFH/Remote work arrangements, high turnover, and low morale–while still in the midst of a succession planning crisis. Further, never before have managers and employees been asked to wear so many hats, and do more with less. Therefore, the time to create a positive work environment and make the workplace FUN again has never been more important. People are tired of being stressed. People want to be happy, LAUGH, and enjoy their jobs again–either in the workplace, or remotely. Employees also want to work within a positive workplace culture, which includes everything from fun, to creative perks & benefits, to family-friendly flex time and remote work options.

The incredible impacts of a positive work environment include improved recruiting, less stress, higher morale, lower turnover, greater teamwork, creativity, and even increased service levels–accomplished with LITTLE or NO costs! Join international Author/Speaker Andy Masters in this timely and entertaining program which illustrates inexpensive ways to create a positive working environment, while sharing success stories of how other organizations have RE-ENERGIZED their culture in this “New Normal” global economy.

Due to the COVID-19 crisis, organizations have downsized and are experiencing a staffing crisis. Never before have managers and employees been asked to wear so many hats, and “do more with less”–both in the office and remotely–while balancing the anxiety of health, finances, and family.

Join national Author/Speaker Andy Masters for this timely, interactive, and impactful program which truly helps attendees embrace our “New Normal” in both work and life.

• Be a light of positivity and solutions during stressful and turbulent times.
• Decrease anxiety by focusing only on those things which you can control.
• Embrace change by turning from “stressed and depressed” to “lucky and blessed”.
• Become a master of focus, prioritization, and “strategic procrastination“.
• Develop a new perspective on what is most important in your life, and career.
• Engage Andy’s mantra “either you control your schedule, or your schedule controls you“.

Andy also illustrates the life-changing “YES/NO” principle to inspire audiences to focus the most quality time possible on the activities which are most rewarding for YOU. Andy’s positive and entertaining program provides specific tools you can apply immediately to recharge, refocus, and happily embrace our “New Normal” in both work and life!

We are experiencing a workforce REVOLUTION as we try to emerge from the COVID-19 crisis. A movement. Millions of enlightened employees have spoken. They want CHANGE. And, they will only work for organizations who provide such change. Employees want family-friendly flex time. Employees want WFH/remote work options. Employees want new perks & benefits. And, they want this all in a positive work environment where they can enjoy their jobs and be developed for the future, not be overworked and under-appreciated.

Today’s leaders must use vision to be the “Champion of the Cause” in their organizations to initiate such change. REAL change. Organizations will either re-enact the “old way” of doing business and be left behind, or jump on the revolution train now. Change, and recruit the most talented candidates–who will stay. Delay change, and suffer a turnover of talented employees, while leaving a stagnant, uninspired workforce with little innovation or drive to succeed. Enjoy this this critical and timely program for all levels of leadership based on the 5th book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire“, from award-winning author and international speaker Andy Masters.

Award-winning author and Leadership expert Andy Masters creatively uses the magical imagery of Hollywood to help leaders ignite a culture to DEVELOP and EMPOWER their organizations—while defeating the succession planning crisis–in this challenging era of having to “Do More With Less”. That’s right, ENTERTAIN and INSPIRE your audiences with actual license-protected scenes from movies such as The Devil Wears Prada, Apollo 13, The Iron Lady—and even Office Space and Star Wars! This unique program also cites the latest research from Harvard Business Review, Deloitte, and Glassdoor to provoke REAL organizational change from every attendee. Powerful leadership principles are based on Andy’s latest book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire.” Andy’s program provides attendees with not only an interactive multi-media experience, but also with immediate “take-home” action items to help cultivate both millennials and Gen Z future leaders in today’s new economy.

• Finance/Insurance
• Travel/Hospitality
• Human Resources
• Higher Education
• Government
• Associations
• Corporate