Ross Shafer
WHY CONSIDER ROSS SHAFER?
Ross is funny, high-energy, and delivers profound insights on leadership and resilience.
* Winner of six Television Emmy Awards for hosting, writing, and comedy performance.
* Business Turnaround Expert – acquired 23 bankrupt companies, selling 22 for a profit.
* Author of 10 business books on change, customer experience, self-motivation, culture, and staying creative under pressure.
* Inducted into the National Speakers Association Hall of Fame.
* Trusted by 3,000+ Clients – keynotes, breakouts, and consulting engagements.
Six-Time Emmy Award-Winning Comedian, Network TV Host & Best-Selling Business Author
Ross Shafer is an Emmy-winning entertainer and business expert who’s rescued 23 companies from bankruptcy. His 10 best-selling books include Nobody Moved Your Cheese, Customer Empathy, No More Customer Friction, and RATTLED.
Ross has worked with 3,000+ clients, including Apple, Microsoft, Hilton, Toyota, and FedEx. His WOW vs. POW method has revolutionized how companies retain customers and improve satisfaction scores—by eliminating pain points rather than relying on flashy extras.