Scott Deming
Unique Customer Experiences Create Unforgettable Brands
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Fee Range: Contact Speaker Exchange Agency
Keynote, Leadership, Customer Service, and Branding Speaker
*Fee ranges are presented as a guideline only. Speaker fees are subject to change without notice. For an exact quote, please contact your Speaker Exchange Agency representative.
Scott Deming is an international keynote speaker, author and business consultant specializing in customer service and customer experience. For more than thirty years, he has helped organizations across virtually every industry understand a simple but powerful truth: lasting customer loyalty is not created by what a company sells. It is created by the experience people have with the organization and the people behind it.
Drawing on decades of real world business ownership and consulting experience, Scott shows organizations how to move customers beyond satisfaction and create the kind of emotional connection that builds loyalty, drives referrals and separates a brand from its competition.
His approach goes well beyond traditional customer service. Scott connects the customer experience to the culture behind it, showing how leadership, employee engagement, communication and consistency ultimately determine what the customer experiences.
Known for his high energy, compelling stories and practical business insights, Scott has worked with organizations of every size, from independently owned businesses to multinational corporations, across manufacturing, healthcare, financial services, technology, retail, agriculture, automotive and many other industries.
Scott’s message is straightforward: Customer service is the process. Customer experience is the emotion. And the experience you create may be the one competitive advantage your competition cannot copy.
If you are looking for a speaker who will do more than simply motivate your audience, Scott delivers a message that challenges the way people think about customers, employees and the experience they create every day. Audiences leave energized, but more importantly, they leave with a clear understanding of what must change and how to make it happen.
If your organization is serious about creating customer loyalty and an experience your competition cannot copy, Scott Deming is the speaker you want in the room.
This keynote speaks to product marketing and branding, allowing companies to ascertain the difference between what is being sold, and what customers hold as expectations for your products and services. Perceptual Reality includes many examples of reality vs. perception with concrete details to help you translate the message to tailor fit your company’s needs. There are many dangers that lie within assumptions, especially in an aggressive marketplace. Scott’s keynote will help you reach potential consumers with a keen eye towards meeting and managing their expectations.
If you feel your mission statement has lost its place as the guideline in your organization, Powered by Purpose can help you steer back on course. This keynote focuses on strong leadership and teamwork and challenges the audience to investigate their personal values and the place they hold in making daily decisions. Each small decision drives a company’s purpose. Organizations passively choose their course of action every day, but an organization that is Powered by Purpose is actively engaged to hold true to the course.
We have all heard the common tilt towards customer service based communications, but companies very rarely align their staff to meet the consumer’s expectations. Creating the Ultimate Customer Experience involves serving as a loyal evangelist to your brand, and the products and services that support the organization. Scott’s keynote will help you bust through the common rhetoric and jargon to really determine your brand: who you are, what you do, and what you sell. From here, your team will learn to connect with customers like never before while creating the opportunity to build a cult following within your industry.
In addition to the keynote speeches listed above, Scott Deming routinely offers educational seminars and breakouts for conferences and conventions throughout the world. His focus on leadership skills and customer service are presented in a fresh way that has helped a vast array of organizations.
There is a lot to be learned through a keynote presentation or a seminar, but those who want to delve further often look to Scott’s acclaimed training programs for truly impactful changes. In person, classroom style sessions will give your company the boost needed to positively alter behaviors to build a brand experience that is unparalleled. In-depth consulting is also available.
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