Jenn Lim
Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness, co-founded with Tony Hsieh (CEO of Zappos.com) to inspire science-based happiness, passion, and purpose at work, home, and in everyday life. Jenn helped Zappos grow from a startup into a billion-dollar business.
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- CEO and Chief Happiness Officer of Delivering Happiness, dedicated to inspiring science-based happiness, passion and purpose at work, home and everyday life.
- Workplace consultant for Zappos, which has been on Fortune’s “100 Best Companies to Work For” list since 2009.
- Author of Zappos Culture Book, a global symbols of how companies can use happiness as a business model to increase productivity and profitability.
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Along with her responsibilities as CHO (Chief Happiness Officer), Jenn Lim travels around the world to deliver a message of passion, purpose, culture, and happiness.
Jenn has been a consultant with Zappos from its start-up days in 2003 to the $2B business it is today. She created the Zappos Culture Book, an embodiment of how companies can use happiness as a business model to increase productivity and profitability. Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees = happier customers = successful companies (and meaningful lives). What’s more, she discovered that every organization can have similar results.
Today, Jenn is dedicated to growing DH to inspire happiness in people, companies and communities so that together, we can create a happier world.
Making dollars and sense of why an investment in happiness will increase your productivity, profitability and sustainability as a company.
Jenn’s personal life lessons and discoveries through her own journey with Delivering Happiness, Zappos and her passion and purpose to inspire happier companies and communities, that together, create a happier world for all.
Key learnings and insights from working with over 250 companies in various stages of culture evolution, all towards creating a distinct culture of values that can be scaled and sustained for long-term growth.
Over a decade of research shows that a culture of happiness is becoming one of the biggest competitive advantages in today’s economy. Happy employees who work with passion and purpose perform at consistently high levels, multiplying their effectiveness and raising business outcomes.
Building an enduring brand through WOW customer service and a values-based company culture – from selling shoes to delivering happiness!
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