Rory Rowland

This program takes the power of communication further. Listening is the most important tool in the communication skill box. The more we listen the more we are heard. This is a powerful program that will change how you view the power of listening.

In this program you will learn how to get the job done on time, even in the times of the most stressful changes. How to keep yourself in balance and under control. Learn 3 techniques guaranteed to get people’s attention and 7 keys to managing successful meetings in stressful and changing times. How to do some of the little things that can make a big difference.

Learn how to listen to your customers. Get to the root of a problem in a fast and professional way. Teach your people to love your customers more than they love your products. Surefire strategies to resolve complaints and customer conflict. Body language: How to read it and use it to project a courteous, helpful image … and much, much, more.

Have you ever noticed that the changes and solutions that are most effective in the work place are most often the ones that people discover together as a team? That’s what this unique workshop is all about. Leaders climb the tree and show the team which way to go, and the most effective managers find the most efficient way to cut down the trees.

The champion has certain beliefs and ideals that set them apart from the pack. The champion is one who works toward a goal they love. They understand the four quadrants of daily living. They have a belief that there is always a way. They face the same challenges head on. What are the keys to sharpening the saw? It is the most important thing you can do, it makes all other improvements in your life possible.

Rory Rowland has talked to hundreds of employees of the best bosses. He knows that your managers, like many others, are under great stress to deliver more with fewer resources. They face conflicting demands and an unforgiving business challenges that keeps getting tougher. Participants appreciate and can immediately use the reality-tested techniques he has collected from the best bosses. These proven “truths” help you to develop team loyalty and increase productivity while improving morale. This program will empower your managers to become one of the “Best Bosses.”

•Tips to listen more carefully and effectively to your customers
•How to become a “solution provider” and not a pushy salesperson
•Three ways to show customers the value of using your services
•Overcoming the fear of asking the customer to use additional services

Come learn how to excel at your leadership and management role. We discuss how to build a team that works together for common goals. Hear how to coach and motivate your team to be committed to success. Don’t miss this action and solution-focused workshop and learn the secrets to be an excellent manager.

What Can I Expect to Learn?

• Learn techniques to effectively coach – say goodbye to “shoulda, woulda, coulda” coaching.
• Practice real-life coaching moments in a safe environment.
• Explore different approaches to coach for opportunities.
• Motivate your team; learn the value of intrinsic motivation.
• Discover the difference between difficult conversations to conversations that uncover and solve difficulties.
• Uncover the keys to WOW! service.
• Develop your leadership skills that make a difference.
• Prevent resistance with a simple training technique.
• Unlock the mystery of the underperformer – what to do before you make the “I assumed error!”
• Master the keys to time management for yourself and your team.
• Challenge yourself to be an exceptional manager.
• Confront challenges before they become real problems. Ignore this at your own peril.
• Reveal the Pygmalion effect – is it standing between you and your success?
• Identify coaching moments that make a difference.
• How to leave a legacy – Don’t miss this powerful idea of leadership.

Who Should Attend?

Who Should Attend: Credit Union CEOs, COOs, branch managers, and any senior managers that want to increase their employees’ cross- and up-selling skills and results.

This workshop will be beneficial for anyone in a managerial role. You will leave this workshop with all the right tools to hit your target, build and execute your business plan, and manage and motivate your associates.

Testimonials

“Very informative great speaker! Felt very motivated to go back and put practices in place.”

“Mr. Rowland presented the information in a fun and appropriate manner. He used several real life examples which helped everyone to remain engaged and entertained.”

“Just got this management position and will use everything learned today.”

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