Doug Lipp

Disney stands the test of time as the ultimate icon of applied imagination. How did Walt Disney create “The Happiest Place on Earth?” What are the secrets behind its employee development dynasty? And how does it reinforce its organizational values, culture and brand on a day-to-day basis? During this animated and high-energy program, you’ll learn how Disney continues to capture and inspire the hearts and minds of thousands of employees around the globe through an unwavering devotion to the core values established by Walt himself. Learn how Disney University Founder Van France has brought to life – for generations of employees – Walt’s timeless values of Innovate, Support, Educate and Entertain.

How has Disney managed to keep its employees and customers so fiercely devoted to the brand? How has it managed to continually top the charts as one of the world’s most loved brands? How can you learn from its practices to catapult your organization’s service strategies to even higher levels? Learn the four components that are at the heart of Disney University: Innovate. Support. Educate. Entertain. Discover how legendary service is a delicate balance between art and science. “Doing the ordinary in an extraordinary fashion” isn’t rocket science; customer service excellence must be ingrained throughout your culture. In this constantly changing economy, more companies than ever are realizing the strategic importance of transforming their service culture to differentiate themselves from competitors.

The best and brightest make mistakes. However, the ability to learn from setbacks, then bounce back even stronger is the hallmark of market leaders. Join Doug as he discusses Walt Disney’s unrivaled focus on creating one of the strongest teams of Dreamers and Doers in the world. “Change or Perish” defines the innovative Disney culture. Doug takes you behind-the-scenes to discover how Disney pushed through obstacles by relentlessly challenging the status quo in literally every corner of the company.

Walt Disney had it right all of those years ago … “it’s a small world after all.” And guess what? It’s getting even smaller! Mobility and greater access to multicultural markets is heralding in exciting, new opportunities for organizations willing to raise their diversity IQ. In this powerful and cutting edge presentation, Doug shows that even for organizations not selling globally, the face of the customer is changing. Gone are the days of managing, or marketing, to a homogenous group. Customer groups employees, channel partners and shareholders now represent different cultures, generations, and way of thinking. Organizations must adjust, adapt … or perish when battling for market share.

Leaders build the culture, live the culture, and reinforce the culture every single day. Leadership has always set the tone within an organization, but today there’s growing consensus that a winning, sustainable culture is only achieved when it is ‘actively’ steeped throughout the entire organization. In this program, Doug persuasively demonstrates that organizational culture is much more than a coat of paint daubed on the walls of a building. Culture is the cornerstone of success and supports your business perofrmance and all operations. As such, it’s uniquely yours and almost impossible for competitors to copy.

DOUG BECOMES PART OF THE MEETING PLANNER TEAM

Successful conferences are a combination of tireless planning plus the ability to react on-the-fly. Doug is skilled at both, as you will see from his client testimonials. Doug’s pre-event activities range from coaching presenters and panel members to visiting conference sites with meeting planners. During the conference, Doug is 100 percent engaged. His consulting and facilitating background adds a whole new level of detail and professionalism even when he is introducing speakers. He is much more than an emcee.