Ryan Minton

Positive Leadership Keynote Speaker | Customer Service Expert | Bestselling Author

Topic Categories:

Branding, Communication, Customer Service, Leadership

Fee Range: Contact Speaker Exchange Agency

Inspiring voice on leadership and culture, Ryan Minton draws on 25+ years of hospitality leadership with brands like Marriott and Hilton to help organizations reconnect people to purpose and performance.

Transforms audiences with authentic stories, simple actions, and proven frameworks for creating extraordinary employee and customer experiences.

Renowned for his energy, authenticity, and relatability, Ryan leaves audiences motivated to lead differently — with empathy, gratitude, and heart.

*Fee ranges are presented as a guideline only. Speaker fees are subject to change without notice. For an exact quote, please contact your Speaker Exchange Agency representative.

About

Ryan Minton is a Best-Selling Author and Keynote Speaker who brings over 20 years of experience leading world-class hospitality brands. As a former senior vice president with industry giants including Hilton, Marriott, and IHG, he has consistently driven record revenues, profits, and engagement through operational excellence and team development.

Internationally recognized by Global Gurus as one of the World’s Best Speakers in both Hospitality and Customer Experience categories, Ryan combines strategic vision with practical leadership insights. His expertise in creating exceptional customer and employee experiences has earned him positions on the Forbes Business Council and Newsweek’s expert panel, establishing him as an influential voice in the industry.

A graduate of Miami University, Ryan lives in South Florida with his wife Tressa and their son Charlie.

Topics

Thanks for Coming in Today! Creating Cultures Where Employees Thrive & Customer Service is Alive

In this heartfelt and humor-filled keynote, hospitality leader Ryan Minton reveals the profound connection between employee fulfillment and exceptional guest experiences. Drawing from real-world successes with leading brands and independent operations, Minton shares engaging stories and actionable strategies that show leaders how to create environments where employees thrive and customers feel truly cared for. This high-impact session demonstrates how authentic leadership and genuine employee appreciation transform into memorable customer experiences across every location. Perfect for General Managers, District Leaders, and Multi-Unit Operators, including those in franchise systems, who understand that their most powerful competitive advantage is a team that feels valued, supported, and inspired to make every guest interaction count.

From Manager to Experience Maker: Elevating Service Excellence in Your Operation

Discover how successful leaders unlock extraordinary guest experiences by empowering their frontline teams. In this dynamic presentation tailored for location managers and business leaders, Ryan Minton reveals proven strategies for implementing BPA (Blowing People Away) while maintaining service consistency. Through real-world examples from both franchise and independent operations, managers learn how to transform hourly employees into passionate brand champions and create a culture of exceptional service within their businesses.

Show Up Positive: Leadership Strategies for Operational Excellence

In today’s competitive business environment, exceptional performance starts with leadership that shows up positive. Hospitality expert Ryan Minton reveals how leaders can transform their operations by building cultures where teams consistently deliver their best. Perfect for General Managers, business owners, and location leaders – whether in franchise systems or independent operations – this presentation delivers practical strategies for creating energized teams that drive growth and guest satisfaction in your business.

Leading Sales Excellence: Transforming Guest Experiences at Every Level

Transform your business’s approach to sales from transactional to truly meaningful guest experiences. Ryan Minton delivers game-changing insights for leaders in hospitality, retail, restaurant and service-based businesses of all types. Through compelling success stories from both franchise and independent operations, discover how to create authentic guest connections in high-volume environments while maintaining brand excellence. Leave with immediately implementable solutions for creating a customer-centric sales culture that drives both revenue and loyalty in your operation.

Videos

Testimonials

Chief Operating Officer, Wings and Rings

" Ryan was fantastic!! This was no surprise, however, given the preparation he put into his effort by visiting with multiple franchisees in advance to better understand the business and the challenges they face. He customized his content to address these issues. In addition, he left our team with straightforward, common sense action steps to take back to their restaurants. He has a great presentation style that is relatable, friendly, and funny. His experience in hospitality gave him immediate credibility with our team. I had numerous franchisees tell me privately that they thought Ryan was the best speaker we’ve ever had for this event!"

Vice President of Marketing, Lee’s Famous Recipe Chicken

"I researched a lot of different speakers for our franchise conference, and Ryan was a clear choice even before I discovered how great he is to work with. His attention to detail and care in tailoring the keynote to our group made everyone feel special, and we've heard nothing but great feedback from our attendees. Ryan's ability to elevate our event, combined with his personal connection to our brand, made him the perfect choice - he was a big part of why our event was so awesome!"

President, IHOP Sunshine Restaurant Partners

"What a thrill to have Ryan Minton speak to our General Managers. His story was compelling, and the simplistic notion of taking care of your People and the Customer is spot on. Our team is still talking about the his keynote weeks later. Ryan's presentation not only engaged our leadership team but has created lasting impact that continues to resonate. If you're considering bringing in a speaker who delivers practical wisdom with genuine passion, Ryan will exceed your expectations and help grow your team."

Director of Education, Kansas Hospital Association

"Ryan is truly one of a kind, his story is inspirational, and his background in hospitality makes him a great fit for all audiences. One of the reasons we selected him is because hospital associations, like KHA, are always eager to hear from leaders outside of health care who can draw parallels and offer fresh ideas. The hospitality industry, in particular, provides clear connections to improving the patient and employee experience, and Ryan captured that perfectly."

Conference & Membership Director, National Association of State Treasurers

"Working with Ryan was a perfect fit for our Annual Conference - he delivered a uniquely engaging keynote that resonated deeply with our members by tailoring his expertise to their specific needs. His professional approach and compelling stories gave our attendees practical tools they could immediately implement across their organizations. The impact of Ryan's keynote continues to ripple through our teams, as leaders share his customer service insights and strategies, helping transform service delivery at all levels of our organization."

Senior Vice President - Strategic Planning, Old Dominion Freight Line

"If having an elite customer experience is important to your organization then you cannot go wrong with Ryan Minton. His content is of the highest quality and it is based on real experiences and real success!."

Related Speakers

Want to bring Ryan Minton to your next event? Please tell us a little about your event, and we will get back to you shortly!